By Tbs Co

Welcome to By Tbs Co by accessing or using our website, you agree to the Terms & Conditions set forth below. These terms govern your use of By Tbs Co’s site, and any purchases you make. If you do not agree with any of these terms, please discontinue using our website.

General Information

All products available on By Tbs Co are for personal use only and are not intended for resale. By purchasing from our site, you agree not to resell our products without express permission.

Website Content

By Tbs Co makes every effort to ensure that the information displayed on our website is accurate, complete, and current. However, we do not warrant that the information, product descriptions, images, pricing, or any other content on our website is error-free. By Tbs Co reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Orders

All orders placed through By Tbs Co are subject to acceptance and availability. By Tbs Co reserves the right to refuse or cancel any order for any reason, including errors in product information or availability. If we cancel your order, we will provide a full refund.

Pricing and Payments

All prices listed on By Tbs Co’s website are in Australian dollars (AUD) and include GST (where applicable). Prices are subject to change without notice. By Tbs Co accepts various forms of payment as indicated on our site. Orders will not be processed until full payment is received.

Shipping & Delivery

By Tbs Co ships to addresses within Australia. Shipping costs and delivery times are provided during checkout. We make every effort to deliver within the estimated timeframes, but we are not responsible for delays caused by third-party carriers or customs processes.

Discounts and Coupon Codes

We may offer discounts or coupon codes from time to time.

Discounts and coupon codes are not available in conjunction with any other offer (for example, if we have two promotions on offer at the same time, you can only apply one discount or coupon code to a purchase, not both).

Discounts and coupon codes are available for the stated time, or else for a period of seven (7) days from the date that the offer was first made, or until stocks last (whichever occurs first).

Unless we specify otherwise in our offer, discounts and coupon codes are available on full priced goods only.

Coupon codes are non-transferable and are not redeemable for cash under any circumstances.

We reserve the right to revoke any discount offer or coupon code at any time without notice.

4. Postage and delivery

We post products to Australia only. We use delivery service providers to help us get our products to you, which may include Couriers Please, Sendle and Australia post. 

4a) Rates

You agree to pay to us postage fees as calculated at checkout.

As you know, technology is great but it’s not infallible. If there’s an error in the calculation of your postage costs, we’ll contact you before processing your order to discuss options (such as paying any additional costs or modifying your order).

Our delivery service providers may change their fees from time to time, and so you acknowledge and agree that we can vary the postage fees applicable to orders at any time on notice, and that such notice is given by posting the updated postage fees on the Website.

4b) Dispatch Timeframes

We process all orders within 1-2 business days of receipt of payment. Once an order is processed, we’ll do our best to dispatch orders on the same business day or the next business day.

We ask for your patience as this handling period may vary, for example, if we have a high volume of orders.

You acknowledge that we’re not liable for any delay in dispatch of your order.

4c) Delivery Timeframes

Delivery times will vary between orders – we’ll do our best to let you know when to expect your delivery, however this is largely dependent on the delivery service provider. As a guide, your orders should arrive within 3-7 days, unless advised otherwise.

4d) Delivery Address

It’s your responsibility to make sure that your postal address details are correct- we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate postal address details. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees or terminate this agreement and issue a refund in accordance with this agreement.

4e) Orders Lost in Transit

When we dispatch your order, we will give you a tracking code for you to track the progress of your order.

If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we are able to recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.

4f) Risk

Risk in each order passes to you on delivery to your nominated address. You must sign for your delivery, unless you’ve given authority to leave unattended. If you’ve authorised us or our agents to leave your order unattended at that address, the order will be taken to have been delivered on leaving the order at the address. If you ask us to deliver to an address and you’re not there, but someone else at the address signs for the parcel, the order will be taken to have been delivered on leaving the order with that person.

If we accept a return of any goods, risk in those goods will revert to us on our confirmation of receipt of the returned goods. We recommend you insure goods you return to us against loss or damage in transit.

Refund Procedure

Due to the nature of our products, By Tbs Co is unable to accept returns or exchanges due to change of mind. Refunds will be offered only in the event that a product is faulty.

If your goods are damaged or defective in any way on delivery, please contact us at hello@bytbsco.com as soon as possible to arrange a suitable remedy, such as return, exchange or refund.

Please note that you are required to inform us of any fault with the goods in the period from delivery until the fault or problem would reasonably be expected to appear. Based on the nature of our products, we estimate this period to be approximately 14 days.

Intellectual Property

All content on By Tbs Co’s website, including text, images, graphics, and logos, is the property of By Tbs Co or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or otherwise use any content without prior written consent.

Limitation of Liability

By Tbs Co shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products. Our liability, whether in contract or tort, is limited to the amount paid by the customer for the relevant product.

Privacy

By Tbs Co is committed to protecting your privacy. Our Privacy Policy, which outlines how we collect, use, and protect your personal information, is available [here].

Governing Law

These Terms & Conditions are governed by the laws of Australia. By accessing our website or purchasing from us, you agree to submit to the exclusive jurisdiction of the Australian courts.

Contact Us

If you have any questions regarding our Terms & Conditions, please contact us at:

By Tbs Co
Email: hello@bytbsco.com
Phone: 0430 660 198