Effective Date: 11/11/2024

By Tbs Co ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we handle your personal information when you visit our website https://bytbsco.com/ or purchase our beauty products. We comply with the Australian Privacy Act 1988 and other applicable laws. Please read this policy carefully to understand our practices regarding your personal data.

1. Collection of Personal Information

We collect personal information to provide a seamless shopping experience and deliver high-quality customer service. The types of information we may collect include:

• Personal Identifiers: Name, email address, phone number, and mailing address. This information is typically collected when you create an account, place an order, or subscribe to our newsletter.
• Payment Information: Details required to complete your purchase, such as credit or debit card information, billing address, and payment confirmation. Payment details are securely processed and stored through third-party payment gateways, and we do not retain full card details on our servers.
• Purchase History and Preferences: Data on the items you have purchased or shown interest in, including products added to your cart, wish lists, and browsing preferences.
• Device Information and Usage Data: Technical data about your device, such as IP address, browser type, operating system, referring URLs, and interaction with our website. This information helps us optimize the website experience.

2. Use of Personal Information

We use your personal information for various purposes, including:

• Order Processing and Fulfillment: To process and deliver your orders, including sending order confirmations, tracking details, and handling any related inquiries.
• Customer Support: To respond to questions, manage returns or exchanges, and provide support related to your purchases or account.
• Marketing Communications: To send you promotional offers, product updates, and company news if you have opted to receive such information. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
• Website Functionality and Personalization: To analyze site traffic, understand user behavior, and customize your experience on our website.
• Legal Compliance: To comply with applicable laws, enforce our terms and policies, or protect our rights, property, and safety, as well as those of our users and the public.

3. Disclosure of Information

We respect your privacy and only disclose personal information as described below:

• Service Providers: We work with third-party providers who assist us with website hosting, payment processing, email distribution, customer support, and analytics. These partners are authorized to use your personal information only as necessary to provide these services to us.
• Compliance and Legal Requests: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order, legal process, or government demand.
• Business Transfers: In the event of a merger, acquisition, sale, or transfer of assets, your personal information may be included in the transferred assets, subject to confidentiality agreements.

4. Cookies and Tracking Technologies

By Tbs Co uses cookies and similar technologies to enhance your browsing experience and provide personalized services. Cookies are small data files stored on your device. We use different types of cookies, including:

• Essential Cookies: Necessary for website functionality, including keeping items in your cart and processing transactions.
• Analytics Cookies: Help us understand how visitors interact with our website, allowing us to optimize its performance and content.
• Marketing Cookies: Allow us to deliver relevant ads and promotions based on your browsing behavior and preferences.

You may adjust your browser settings to refuse cookies; however, this may impact certain features of our website.

5. Security of Your Information

We prioritize the security of your personal information. We use industry-standard security measures, including SSL encryption, to protect your data during transmission and store it in secure facilities. However, please note that no electronic storage method is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Under the Australian Privacy Act, you have certain rights regarding your personal information, including:

• Access and Correction: You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.
• Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Withdraw Consent: If you have given consent for us to process your personal information, you may withdraw this consent at any time.
• Opt-Out of Marketing Communications: To stop receiving marketing emails, click the “unsubscribe” link in any of our emails or contact us directly.
• Data Deletion: You may request the deletion of your personal information, subject to legal obligations requiring us to retain certain data for record-keeping purposes.

7. International Data Transfers

By Tbs Co is based in Australia, and your personal information may be processed and stored in Australia or other jurisdictions. When transferring your data to locations outside of Australia, we ensure it is protected in accordance with applicable privacy laws.

8. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. By Tbs Co is not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies when visiting these sites.

9. Changes to This Privacy Policy

By Tbs Co reserves the right to update this Privacy Policy as necessary to reflect changes in our practices, legal requirements, or regulatory obligations. Any modifications will be posted on this page, with the "Effective Date" updated accordingly. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests about your privacy or this Privacy Policy, please reach out to us at:

Michaela Rozario, Director, BY TBS CO
Email: hello@bytbsco.com
Phone: 0430 660 198